Are you getting the maximum usage of your social media?

For the first time in history, companies can listen to their customers and provide a product or service directly to that customer with a simple conversation. Through social media marketing, you can actually know your customer personally. Moz reports, “The importance of social media to web marketing can’t be overstated. 72% of online adults use social networking sites, and YouTube now reaches more U.S. adults aged 18-34 than any cable network. With that kind of traffic, it’s no wonder marketers now use these networks to interact with their customers.”